Return Policy

Spraykis Return and Refund Policy

At Spraykis, your satisfaction is our priority. We understand that sometimes products may not meet your expectations or may encounter unforeseen issues. That’s why we’ve created a straightforward and customer-friendly Return and Refund Policy to give you peace of mind while shopping with us.

Easy Returns Within 30 Days

If you’re not completely satisfied with your purchase, you can return the product within 30 days of the delivery date for a full refund. No hassle, no questions asked. Your satisfaction is what matters most to us.

  • Items must be returned in their original condition, unused, and in the original packaging.
  • All returns must be initiated within 30 days from the day you receive your product.

Quality Assurance and Damaged Goods

We take pride in the quality of our products, but if your item arrives damaged or defective, please contact us within 48 hours of delivery.

  • Provide photos of the damaged or defective item.
  • After our review, we’ll offer either a replacement or a full refund.
  • Spraykis will cover the return shipping costs for damaged or defective items.

Change of Mind or Non-Damaged Goods

If you’ve simply changed your mind or no longer want the product, you can return the unused and undamaged item within 30 days of delivery.

  • Items must be in their original packaging, and the customer is responsible for return shipping costs in this case.
  • Once the return is received and inspected, we’ll process your refund.

Refund Processing

Refunds will be processed within 5 business days after we receive your returned item in our warehouse. Refunds are issued via the original payment method.

  • We’ll notify you via email once your refund has been processed.

No Restocking Fees

We do not charge any restocking fees on returns. Your satisfaction is important to us, and we aim to make the process as simple as possible.

Order Modifications and Cancellations

We offer a 24-hour window for order modifications or cancellations. If your order hasn’t entered the fulfillment process, we’ll cancel or modify it without any fees.

Return Instructions

  1. Initiate a Return: Contact our customer service at info@spraykis.com with your order number and the reason for your return.
  2. Return Authorization: Once we review your request, we’ll send you instructions and, if applicable, a prepaid return shipping label for defective or damaged items.
  3. Shipping Your Return: Safely pack the item in its original packaging with all labels and tags attached, and include the return authorization form.
  4. Shipping Costs: Customers are responsible for return shipping costs for non-defective items. Estimated return costs range from £15 to £25. Spraykis covers the return shipping costs for damaged or defective items.

Customer Support

We’re here to help with any questions you may have about returns, exchanges, or your order status. Please don’t hesitate to reach out.

  • Email: info@spraykis.com
  • Phone: +31642431745
  • Operating Hours: Monday - Friday: 09:00 - 17:00 (GMT+00:00)

At Spraykis, we’re dedicated to providing top-quality products and excellent service. Shop with confidence, knowing your satisfaction is our top priority.